Description
The Senior Engineer, Cloud Engineering role provides Level 1 technical support to enterprise end users through phone, email, chat, and ticketing systems. Responsibilities include incident resolution, service requests, Microsoft 365 and Windows troubleshooting, remote connectivity, knowledge-base maintenance, and ITIL-based incident, request, problem, and change management. The role requires 4 to 6 years of IT service desk, help desk, or technical support experience and skills in Windows administration, Microsoft 365, Active Directory, Azure AD, VPN, ticketing tools, and basic networking. Preferred qualifications include Intune, Exchange Online, MFA, device management, PowerShell, and relevant certifications; rotational shifts, weekend or holiday support, and on-call availability are also required.
