Summary from listing
Landis+Gyr is hiring an Incident Management Support Engineer to monitor electronic devices, radios, and networks; troubleshoot and resolve incidents from customer and internal inquiries; document incidents in a CRM; provide bypass and restoration solutions; escalate issues; and serve as the communication hub for Customer Operations. The role works independently most of the time, mentors Technical Support Engineers, and requires at least two years of relevant customer service, technical support, or utility experience, plus a bachelor's degree in engineering or equivalent.
