Description
Citi is hiring a full-time Technical Support Engineer to serve as an operational subject matter expert for a Code Quality Service platform similar to SonarQube and for developer pipeline integration. The role troubleshoots technical issues, manages customer expectations, performs root-cause analysis, monitors infrastructure stability and performance, upgrades products, supports migration to SaaS, adopts AI-enabled technologies, identifies automation opportunities, and manages infrastructure risk and compliance. Candidates must have at least eight years of technical support experience, experience supporting globally distributed complex service platforms and large global infrastructure, knowledge of developer pipelines, Linux shell scripting, and at least two years of hands-on Code Quality experience; a bachelor’s degree in computer science or a related field is also required.
