Description
ASM is hiring a Senior Software Support Engineer to investigate, reproduce, diagnose, and resolve software issues reported by customers, including embedded software for semiconductor processing equipment control systems. The role involves triaging mechanical, electrical, and software bugs, managing escalations with field support engineers, creating bug reports, coordinating with QA and developers, and traveling 10–25% domestically and internationally to support installations, training, and troubleshooting. Candidates need a BS+ in a relevant field with 8 years of experience or an MS+ with 4 years, coding and diagnostic ability, software development or QA experience, and the ability to travel.
