Description
Dragos is hiring a remote Senior Engineering Support Engineer to serve as a Tier 3 escalation point for complex customer issues involving its xOT cybersecurity platform. The role owns incident triage and resolution, defect validation, application observability, customer communication, troubleshooting documentation, pattern recognition, and on-call rotation. Candidates need at least three years of technical support, SRE, or related customer-facing engineering experience, along with distributed-systems troubleshooting, Linux, Kubernetes or Docker, Datadog, database, documentation, AI-assisted investigation, and cybersecurity or OT/ICS experience. The position offers a $130,000 salary, competitive equity, and comprehensive benefits.
