Senior Enterprise Account Manager at contently

Location: New York, New York
Level: Senior

Description

Contently, a SaaS startup in New York City, is looking for a Senior Enterprise Account Manager. This role involves serving as the primary relationship owner for high-tier client accounts, ensuring maximum value extraction, leading implementations, preparing content strategies, delivering presentations, evaluating content quality, identifying new sales opportunities, preventing potential issues, and developing expertise in Contently's technologies.

Required Skills

customer success
Account Management
SaaS B2B environment
consultative approach
client relationships
audience engagement
confident communicator
organizational skills
business acumen
decision making
project management
program management

Additional Information

Required Previous Experiences: 7+ years experience in Customer Success and/or Account Management ideally in SaaS B2B environment supporting F500+ clients
experience working with F500 clients in the Financial Services industry
Preferred Qualifications: an understanding of the marketing function within organizations
passion for the media space
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Confident communicator (written and oral) skills, and a demonstrated ability to work collaboratively with all levels of internal and external organizations
A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables
Business acumen, sound decision making, analytical, and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

About contently

contently

content marketing

Content you can trust. Expert-authored, compliance-reviewed, built for brands that can't afford to be wrong. 10,000+ creators across financial services, healthcare, and insurance.