Description
Mastercard is seeking a Senior Enterprise Operations Engineer to oversee Incident, Problem, and Change Management for its Network programs. The role provides ITSM process oversight, performance reporting, root-cause analysis, post-incident reviews, change-risk evaluation, network analysis, and coaching to team members. Candidates need advanced ITIL and ITSM knowledge, intermediate network routing and switching knowledge, report-creation experience, strong communication skills, and a relevant bachelor's degree or equivalent network architecture/engineering experience.
