Description
dsm-firmenich is hiring a Senior Expert GES SBS Customer Quality in Hyderabad, India, to serve as a primary quality contact for customers and internal stakeholders. The role manages customer quality requests, complaints, inquiries, and key account relationships; supports global and regional quality programs; and drives continuous improvement across customer service, quality processes, and documentation. Candidates need a bachelor’s or master’s degree in a relevant scientific field, at least five years of quality assurance experience in food manufacturing or food ingredients, knowledge of food hygiene, HACCP, quality systems, and ISO certifications, and proficiency with Excel, Power BI, CRM systems, Outlook, and PowerPoint.
