Description
A Swiss IT service provider is seeking an experienced Senior Expert and Solution Architect to lead Microsoft Dynamics 365 Contact Center and customer experience transformation initiatives in Switzerland. The role involves trusted-advisor consulting, business workshops, migration strategy, end-to-end project leadership from presales through hypercare, solution governance and data protection, team leadership, strategic account management, and presales support. Candidates need at least 10 years of Contact Center or CX consulting experience, strong Microsoft Dynamics 365 Contact Center and Customer Service expertise, cloud migration and CCaaS knowledge, governance and GDPR/DPA familiarity, a university or equivalent degree, strong analytical and communication skills, and fluency in French and English.
