Description
Miratech is hiring a Senior Genesys Cloud Specialist to support telephony delivery, with a focus on integrating and enhancing WhatsApp within Genesys Cloud and developing new IVR functionalities. The role also covers outbound and skill-based dialling campaigns, marketing rollout initiatives, Genesys Cloud integrations, incident support, documentation, and collaboration with cross-functional teams. Candidates need at least six years of Genesys Cloud CX experience, strong IVR, WhatsApp Business API, dialling, API, and digital-channel expertise, and fluency in both Spanish and English. The position offers remote work, health insurance, language courses, and a relocation program.
