Description
Everience is hiring a Senior Helpdesk professional in Agrate Brianza to provide on-site IT support for users, workstations, digital workplace tools, hardware, software, Microsoft 365, accounts, access, and peripherals. The role manages incidents and service requests, monitors service quality, coordinates technology rollouts, escalates issues, and contributes to process improvements. It requires at least five years of helpdesk or user IT support experience, strong Windows and Microsoft 365 knowledge, troubleshooting and ticketing skills, and the ability to work independently. The position is permanent, full-time, and pays a base salary of €28,000–€30,000 plus daily lunch vouchers.
