Description
C3EL is seeking a Senior Help Desk Manager to lead an on-site tiered Help Desk team supporting multi-classification Department of Defense networks at Fort Shafter Flats, Hawaii. The role manages Tier I–III operations, service tickets, incident response, shift coverage, SLA compliance, and complex hardware, software, network, and application support, while ensuring DoD cybersecurity compliance. Candidates must be U.S. citizens, hold an active in-scope Secret clearance, have a DoD-8570 IAT Level 2 baseline certification, and have at least eight years of tiered Help Desk experience.
