Description
Next Level Games is hiring an IT Service Desk Leadership Manager to transform its growing support function into a mature service desk, lead a small front-line team, and own the studio’s end-user hardware and software experience. The role covers ticketing workflows, SLAs, KPIs, self-service, knowledge bases, hardware lifecycle, procurement, and proactive support, while reporting to the IT Director. It is an on-site position requiring five days per week at the Vancouver studio, with a hiring range of CAD 110,000 to CAD 137,500 annually.
