Senior Implementation Manager at assistiq

Setup: Remote, Hybrid
Location: Kansas City, Missouri
Type: Full-time
Level: Senior
Posted: May 6, 2026

Description

AssistIQ is seeking a Senior Implementation Manager to lead complex, multi-site deployments of their AI-driven healthcare supply chain solution across North American hospitals. The role involves overseeing end-to-end implementation, driving execution excellence, and collaborating with various internal teams to shape scalable processes. This individual will serve as a strategic partner to customers, mentor junior managers, and contribute to product feedback loops, all while navigating a fast-paced, entrepreneurial environment.

Required Skills

Project Management
Software Products
Communication

Additional Information

Required Previous Experiences: Owning end-to-end implementation for singular or multi-site deployments from discovery through go-live and stabilization.
Identifying product gaps and effectively communicating them to the customer and internal product team, outlining the risks to implementation.
Translating customer needs and field insights into actionable product feedback, influencing product prioritization and feature development.
Building and maintaining relationships across clinical, operational, and IT stakeholders.
Completing on-site training for end users and ensuring end user acceptance.
Ensuring a smooth transition to customer success post go-live.
Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability.
Refining implementation playbook and processes, leveraging feedback from customers.
Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.
Preferred Qualifications: Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy)
Experience mentoring or leading team members in a formal or informal capacity.
Experience providing support during pre and post go-live and creating successful transitions to customer success teams.
Demonstrated capability for problem-solving, prioritization and project management.
Excellent interpersonal skills.
Ability to synthesize information, think quickly and drive changes.
Strong communication (verbal, presentation, written) and time management skills.
A current driver’s license.