Description
Citizens Bank is hiring a Senior Service Management Specialist - Enterprise Incident Manager to lead end-to-end response for high-impact P1 and P2 enterprise incidents. The role coordinates technology, business, risk, legal, communications, and executive stakeholders; manages incident documentation, governance, communications, post-incident reviews, and remediation; and uses metrics to improve service management maturity. It is a full-time hybrid position requiring onsite work four days per week from one of five listed hub locations, with first- and second-shift coverage as needed. Candidates need at least five years of IT service management or related experience, major incident leadership experience, stakeholder coordination experience, ServiceNow or equivalent ITSM experience, and ITIL knowledge. The salary is $100,000 to $135,000 per year plus potential incentive earnings, with medical, dental, and vision coverage among the benefits.
