Senior IT Desktop Engineer at Sabre

Description

Sabre is seeking a Senior IT Desktop Engineer responsible for providing high-priority IT support, managing user computer systems, troubleshooting technical issues, and supporting various hardware and software platforms. The role involves hands-on experience with Windows/macOS, Microsoft Office 365, Active Directory/Azure Entra ID, and endpoint management tools like Microsoft Intune. This engineer will ensure minimal downtime, maintain asset records, and collaborate effectively within a team.

Required Skills

Windows Operating System
Hardware Troubleshooting
Active Directory
Microsoft Entra ID (Azure AD)
Endpoint Management Suites
Microsoft Intune
Apple Business Manager (ABM)
Snow Service Now Tool
Computer Systems

Additional Information

Required Previous Experiences: Proven work experience as a Sr IT Desktop Support Engineer (L2 support)
Hands-on experience with Windows/ macOS Operating system environments
Knowledge of Microsoft Office 365 platform is Mandatory, optional Google workspace.
Knowledge of** Active Directory** and **Microsoft Entra ID** (Azure AD).
Knowledge in Azure Modern desktop administrator environment.
Knowledge of Endpoint Management suites such as **Microsoft Intune and Apple business Manager (ABM)**
Installing and configuring user’s computer systems.
Ability to diagnose and troubleshoot basic technical issues.
Supporting printer devices troubleshooting, managing and corporate printing solutions.
Supporting Android and iOS mobile devices for Intune application support.
Manage audio-visual (AV) hardware, conference room systems (Microsoft Teams Rooms).
Responding to IT support requests for any hardware and accessories
Keeping asset management records up to date on an ongoing basis.
Managing logistic support with asset/ accessories packaging for any requests.
Providing technical support on-site or via remote-access systems.
Maintaining good End user relations.
Good understanding of computer systems and other tech products
Excellent problem-solving and communication skills.
Basic network (WAN, LAN and wireless) troubleshooting, and support.
Able to work well in a team environment.
Preferred Qualifications: Google Workspace
Strong knowledge of Windows/MacOS
Experience installing OS, configuring, and troubleshooting IT desktop hardware
Strong attitude towards teamwork, knowledge sharing and documentation

About Sabre

Sabre

travelSouthlake, TX, USA

Cloud-native, modular, and built with AI at its core. Sabre has led every shift in travel technology, and rebuilt from the ground up to lead what comes next.

Open roles: 247
Founded: 1960

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Flights, Priceline
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