Description
The Senior IT End User Support Analyst provides end-user support for IT devices and software, including installation, diagnosis, repair, maintenance, troubleshooting, incident documentation, and knowledge-base creation. The role also supports the IT Business Partner by gathering new IT requirements, participates in the Service Desk and ITSM Portal, maintains hardware and software inventories, and educates users on information systems. It reports directly to the IT Business Partner and requires strong customer service, communication, technical knowledge of Microsoft systems and PC hardware, network knowledge, ITIL V4 understanding, and the ability to work with minimal supervision.
