Description
The Senior Service Engineer is the highest level of escalation in reactive support, resolving complex infrastructure, identity, networking, endpoint, and application issues; leading major incidents; performing root-cause analysis; owning client outcomes and vendor escalations; and mentoring engineers. The role requires at least five years of progressively responsible IT support experience, broad MSP-relevant technology knowledge, PowerShell automation capability, and AZ-104 certification, with additional advanced or specialty certifications expected within 12 months.
