Description
The Senior IT Support Analyst will provide advanced second-line technical support in Bristol, escalating and resolving complex hardware, software, application, Microsoft 365, identity, endpoint, and networking issues. The role also develops PowerShell automation, improves service processes, supports AI and workflow automation, mentors first-line analysts, and contributes to security, compliance, knowledge management, and service improvement. It requires at least three years of Service Desk or IT Support experience, extensive enterprise PowerShell scripting experience, and knowledge of Microsoft 365, Entra ID, Active Directory, Windows, Intune, and ITSM platforms. The position follows a hybrid working model requiring at least three days in the office and includes bonuses, private medical insurance, and pension contributions.
