Description
The Senior IT Support Analyst leads advanced end-user technology and Client Services initiatives across Casey’s enterprise. The role covers complex endpoint, virtual desktop, mobile, collaboration, and workplace technology support; endpoint engineering and device management with Intune, Autopilot, Microsoft 365, Windows 11, and security/compliance tools; Azure Virtual Desktop operations; Microsoft Teams Rooms and executive collaboration support; technology refreshes, migrations, acquisitions, and onboarding projects; and automation, analytics, PowerShell, ServiceNow, Power BI, Microsoft Copilot, and AI-enabled workplace solutions. The position also provides technical leadership, mentoring, root-cause analysis, standards development, executive support, and continuous service improvement.
