Description
Arcadia is hiring a Senior IT Support Technician for a full-time, onsite night-shift role in Chennai, India. The position provides expert troubleshooting for macOS and Windows, manages and customizes Jira Service Desk workflows, automates repetitive tasks with AI tools, handles incident tickets, supports global users during the night shift, mentors junior technicians, and collaborates with other IT teams. Candidates need at least five years of IT support experience, strong macOS and Windows expertise, Jira customization experience, and the ability to use AI for process improvement. The role offers competitive compensation, medical insurance for one or five family members, a flexible benefit plan, and company-provided cab support.
