Description
The Senior IT Support Engineer provides onsite and remote technical support for desktops, laptops, mobile devices, applications, peripherals, networks, servers, security systems, and office technology. The role handles helpdesk tickets, troubleshooting, user training, hardware and software administration, patch management, inventory, documentation, security events, vendor coordination, and desktop support projects. It is a permanent hybrid position based in Washington, DC, requiring at least eight years of technical user support experience, a bachelor's degree, and in-person office presence four days per week.
