Description
The IT Service Desk Specialist II/III serves as a senior technical resource providing advanced Tier II and Tier III support for end-user computing, Microsoft 365 services, and network connectivity. The role includes troubleshooting Windows PCs, printers, VPN, internet connectivity, Active Directory, Microsoft Entra ID, Microsoft Intune, endpoint management, workstation imaging, network device support, documentation, process improvement, mentoring, and participation in IT projects. The position is full-time and offers paid time off, tuition reimbursement, and a 401K with matching funds.
