Description
NetGain Technologies is hiring a Senior IT Support Specialist to resolve escalated technical issues across server, networking, cloud, security, and VoIP environments. The role involves root-cause analysis, long-term solution implementation, collaboration with engineering teams, documentation, and mentoring junior engineers. Preferred qualifications include at least three years of advanced support, NOC, systems administration, or engineering experience, relevant degrees or equivalent experience, and certifications such as Microsoft Windows Server Hybrid Administrator, Microsoft 365 Enterprise Administrator Expert, or CCNA. The position offers medical, dental, vision, HSA, and FSA options, a 401(k) match, paid professional development, and a yearly salary of $60,000-$70,000 depending on experience.
