Description
The IT Technical Support Specialist will ensure the operation, stability, and security of the company’s IT systems, equipment, and services. The role provides advanced technical support for hardware, software, networks, and corporate systems; administers servers, storage, operating systems, and network services; resolves critical incidents; manages service tickets and SLAs; supports security, backup, access control, upgrades, migrations, and new IT solutions; maintains technical documentation and asset records; and trains other support staff. The position requires higher education in an information technology-related field, at least five years of experience in IT technical support, help desk, service desk, or corporate IT environments, and knowledge of Windows Server, Linux, networking, Microsoft tools, ITIL, and scripting. It is an office-based role with occasional travel to operational units and includes medical, dental, gym, pharmacy, life, meal, and transportation benefits.
