Description
The System Support Consultant will support users and improve the efficiency of an IT system by mapping processes, translating business needs into development specifications, participating in backlog prioritization, proposing new system features, and creating digital manuals and e-learning. The role also involves ongoing user communication, training, and guidance, and operates at the boundary between operational activities and IT management. Mandatory requirements include an academic degree in systems science or communications or equivalent professional experience, at least 8 years of professional experience, at least 10 years of business-oriented system-support development in infrastructure or facility management, and at least 5 years of experience planning, leading, and developing digital training for system support or digital services with more than 100 users.
