Summary from listing
NTT DATA is hiring an RPA Production Support Engineer L1/L2 to provide 24x7 operational support for business-critical automation processes. The role monitors MuleSoft RPA Manager bot execution, troubleshoots failures, manages incidents, investigates credentials and infrastructure issues, coordinates with development and infrastructure teams, and supports root-cause analysis and service improvement. The position requires 2 to 6 years of RPA, application, or production support experience, familiarity with Windows servers, virtual machines, credentials, access management, ITIL, and ITSM tools, and willingness to work in 24x7 rotational shifts. The role is remote.
