Senior Level 3 Support Engineer at Hunt St

Hunt St is recruiting a Philippines-based Senior Level 3 Support Engineer for direct independent-contractor engagement with an Australian client that develops and supports bespoke software used across Australia and the United States. The fully remote role serves as the technical escalation point for Level 2 support, handling complex SQL Server and application investigations, customer-facing SLA incidents, release validation, production deployments, system health monitoring, mentoring, documentation, and support-process improvement. The role requires at least five years of technical or application support experience, strong Microsoft SQL Server/T-SQL skills, SaaS support experience, analytical and communication skills, and the ability to manage high-priority incidents and concurrent issues.