Senior Lifecycle & Customer Manager at FMX

Compensation

$100,000/yr

Setup: Remote, Hybrid
Location: Columbus, Ohio
Type: Full-time
Level: Senior
Posted: May 22, 2026

Description

FMX is seeking a Senior Lifecycle & Customer Manager to optimize the entire customer journey, from lead acquisition to retention and expansion. This autonomous role involves building a lifecycle marketing engine, designing nurturing email programs, and partnering with internal teams to drive growth. The ideal candidate will have extensive B2B SaaS marketing experience, strong project management skills, and proficiency in Marketo.

Required Skills

Funnel Optimization
Campaign Architecture
Nurture Programs
Customer Marketing
Pipeline Motion
Marketplace & CRM Platforms
Analytics Framework
Marketo
AI Workflow
Project Management

Additional Information

Required Previous Experiences: 5–7 years of B2B SaaS marketing experience, with at least 3+ years owning lifecycle, demand, or customer marketing programs end-to-end.
Preferred Qualifications: Deep, hands-on fluency with Marketo, including the ability to architect programs, debug smart lists, and partner credibly with RevOps.
Active utilization of AI in your daily workflow (creative production, analysis, briefs, automation) to increase team velocity, with the ability to demonstrate it live.
Proven track record of owning funnel KPIs (Lead → MQL → SAL → Opp) and driving measurable conversion lift.
Strong project management skills and a self-starter mentality with the ability to walk into ambiguity, prioritize, and ship without waiting for a roadmap.
Experience standing up or scaling customer marketing, advocacy programs, and always-on vertical-specific webinars.
Familiarity with Demandbase, Salesforce, Qualified, or vertical SaaS marketing (especially K-12, Higher Ed, or government) is a plus.
Background in expansion or NRR-focused marketing at a growth-stage company is a bonus.

About FMX

FMX

interest rate futures

FMX combines its UST and FX platforms with FMX Futures Exchange, adding interest rate futures to an ecosystem for fully electronic trading in cash Treasuries, repo and foreign exchange. The exchange opened for trading SOFR futures on September 23, 2024, and planned to add U.S. treasury futures in the first quarter of 2025. FMX operates in the largest global markets and says it has a track record of taking market share from main incumbents in important asset classes.