The Customer Success Team Lead will lead and develop a remote customer success team, oversee orientation and training, coach teammates, manage workforce planning, coordinate staffing and retention, support strategic accounts, and collaborate with other departments. The role requires customer service and call center experience, leadership experience, workforce management and process improvement knowledge, change management skills, and the ability to travel as needed.
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automotive service provider2941 Lake Vista Drive Lewisville, TX 75067
For collisions, auto repair, glass repair and fleet services, we’re here to help. Caliber’s expert technicians know it’s not just the vehicle that needs care, but the driver too - our team is dedicated to Restoring the Rhythm of Your Life®.