Description
Enova International is hiring a Senior Manager, Contact Center Operations to lead the end-to-end performance and long-term strategy of multiple contact center functions, including Service, Application Support, Loan Processing, Collections, and Complaints. The role owns operational KPIs and SLAs, develops global data and reporting infrastructure, leads organizational change and transformation, manages executive and cross-functional relationships, and presents performance updates to the executive team. It requires at least 10 years of contact center operations or similar executive leadership experience, financial services experience, and experience leading large-scale global change. The position reports to the Director of Operations and offers a hybrid schedule with in-office work Tuesday through Thursday and remote flexibility on Mondays and Fridays.
