Description
United Airlines is seeking a Senior Manager - Customer Care Technologies to lead a development team focused on designing and building a modern, cloud-based contact center platform. The role involves collaborating with various internal and external teams to deliver user-friendly interfaces and services, emphasizing rapid agile development and efficient team leadership. Responsibilities include overseeing software application development, managing project timelines and budgets, fostering continuous improvement, providing technical guidance, and handling project risk mitigation.
