Description
Ever, a direct-to-consumer dealership focused on used electric vehicles, is seeking a Senior Manager, Customer Experience. This role involves building and leading the customer experience function, owning the entire customer journey from pre-purchase to post-delivery, and ensuring seamless interactions across various internal teams. The manager will start hands-on, handling customer contacts and setting up systems, then transition into overseeing a growing team of specialists. Key responsibilities include managing the customer support ticketing system, communicating milestones, monitoring online reviews, providing post-delivery support, defining warm-handoff protocols, and producing improvement reports.
