Summary from listing
WIN Waste Innovations is hiring a Senior Manager, Customer Experience to lead the performance, development, and continuous improvement of its Customer Care organization. The role oversees customer service operations, customer experience strategy, quality assurance, training, workforce performance, talent development, KPI reporting, and cross-functional collaboration with Sales, Operations, Billing, Credit, Marketing, and Technology. The position requires a bachelor's degree and at least 10 years of customer service, customer experience, contact center, or customer operations leadership experience, including 3+ years leading managers or large customer-facing teams. Benefits include medical, dental, vision, life insurance, short-term disability, retirement matching, paid time off, tuition reimbursement, and other employee programs.
