Description
The Customer Implementation Lead will lead, facilitate, establish, oversee, and direct customer implementation projects for import and export operations across Malaysia and Singapore. The role manages technical, network, and human resources; coordinates stakeholders; leads onboarding, system testing, IT and EDI integration, training, SOP preparation, and post-implementation governance; resolves escalations; monitors KPIs; and recommends process improvements. It may be based in Singapore or Malaysia and requires a diploma or degree plus 4–6 years of work experience, along with organizational, coaching, analytical, communication, and project-management capabilities.
