Description
Sika is hiring a Senior Manager, Customer Service to lead the Customer Service function across Canada. The role oversees customer and intercompany order processing, service standards, performance indicators, workforce planning, training, customer visits, complaint handling, and continuous improvement while collaborating with Sales, Supply Chain, Production, and Logistics. The position is office-based with occasional travel across Canada and requires a relevant university degree, at least 10 years of experience in customer service, supply chain, operations, or a similar field, at least 5 years managing personnel in a multi-site environment, ERP experience, bilingual French and English ability, and strong leadership and analytical skills.
