Description
Open is seeking a highly experienced individual to join their team as a Senior Manager, Customer Success and Implementation. This role involves overseeing the entire implementation process for enterprise clients, from initial contracts to successful production deployment. The ideal candidate will possess extensive experience in customer success, implementation, professional services, or solutions leadership within an enterprise B2B SaaS environment, particularly focusing on technical implementations. Responsibilities include owning go-live metrics, navigating complex enterprise cycles, developing repeatable methodologies, and building a strong Customer Success and Implementation team across Europe.
