Senior Manager, Customer Success at ResMed

Compensation

$130,000 – $161,000/yr

Setup: Remote, Hybrid
Type: Full-time
Level: Senior

Description

Brighttree's Senior Manager, Customer Success leads and mentors the Senior Customer Success Manager team, focusing on driving customer adoption, improving efficiency, and preventing churn. This role involves deep engagement with strategic customers, developing business strategies, implementing processes for customer success, and leading staff development. The manager must possess extensive healthcare domain expertise, proven leadership in customer-facing teams, and strong negotiation and communication skills.

Required Skills

Microsoft tools
Salesforce
Gainsight

Additional Information

Required Previous Experiences: Minimum 8 years of HME experience
Minimum 12 years of related experience leading customer-facing teams
Experience leading teams of 15+
P&L Management Experience
Blend of Sales and Operational leadership experience
Proven ability to coach and mentor a team with various experience levels
Demonstrated versatility
Proven success in executing change management initiatives and driving measurable results.
Proven ability to manage multiple priorities and respond with urgency to customer needs
Strong interpersonal and communication skills
Outstanding presentation, written, and verbal communication skills.
Preferred Qualifications: Industry relationships with customers, partners, and advocacy groups
Software implementation experience