Senior Manager, Customer Success (RapidScale) (Remote) at Spectrum

Compensation · Listed in posting

$70,900 – $182,900/yr

Location: New York, New York
Type: Full-time
Level: lead/mgmt
Posted: Sep 29, 2026

Description

RapidScale is hiring a Senior Manager, Customer Success to lead a team supporting strategic and complex enterprise customers in managed services, cloud, hybrid infrastructure, and related technology environments. The role oversees customer outcomes, value realization, adoption, retention, renewals, expansion, portfolio health, and cross-functional escalations, while developing Customer Success practices and team capability. Candidates need a bachelor’s degree and 8 years of related experience, with 3+ years in management or leadership, and the position offers a base salary of $70,900 to $182,900.

Required Skills

Customer Success
Value Realization
Stakeholder Management
Executive Communication
Renewal Strategy
Cross-Functional Alignment

Additional Information

Minimum Education: Bachelor’s degree in a related discipline
Required Previous Experiences: 8 years of experience in a related field
3+ years of management or leadership experience
Experience in Customer Success, Client Services, Account Management, Consulting, or a related customer-facing function in B2B technology or services
Experience leading, coaching, and developing customer-facing teams
Experience managing complex customer relationships, escalations, and competing priorities
Experience driving customer value realization, retention, and long-term relationship health
Preferred Qualifications: Experience leading Customer Success teams in managed services, cloud, hybrid infrastructure, or complex enterprise technology environments
Experience managing strategic or complex enterprise customer portfolios
Experience driving customer retention, renewals, adoption, and expansion in complex enterprise accounts
Experience building or scaling Customer Success programs, playbooks, processes, or operating models
Familiarity with Customer Success metrics including GRR, NRR, customer health scoring, adoption, renewal forecasting, and expansion
Experience leading executive-level customer conversations, business reviews, and complex customer escalations
Experience using customer data and insights to improve customer outcomes and operational performance
Translation Company Name: Spectrum Business