Description
KnowBe4 is hiring a Senior Manager, Customer Success (SMB) in São Paulo to lead and develop a Customer Success team focused on SMB customers. The role manages onboarding, customer adoption, retention, renewals, cross-sell, customer health, forecasting, CRM administration, OKRs, and team performance, while serving as an escalation point for executive customers and collaborating with product, renewal, and sales teams. Candidates need SaaS customer-management experience, CRM and Microsoft Office experience, strong communication and leadership skills, and fluency in English and Portuguese; the position is hybrid from the São Paulo office in Vila Olímpia.
