Description
Muck Rack is seeking a Senior Manager, Customer Support to lead a growing team and evolve their support operations at scale. Reporting to the VP of Customer Experience and Adoption, the Senior Manager will manage multiple Associate Managers, help build and lead a vendor (BPO) strategy, and shape the future of the Solutions Support function. This role involves strategic thinking, operational rigor, and empathetic leadership, focusing on driving adoption of support tooling (including AI), aligning support structure to customer needs, and fostering a strong team culture. The successful candidate will have 6+ years of experience in customer support, including 3+ years managing people in a B2B SaaS environment.
