Description
Wider Circle is seeking a Senior Manager, Member Services to oversee all aspects of their Member Services team's operations. This includes leading a team of Team Leads and Care Navigators, managing contact center performance, optimizing outreach campaigns using platforms like Five9, analyzing KPIs to improve member engagement, ensuring HIPAA compliance, and collaborating with various internal teams to enhance dashboard improvements and reporting capabilities. The role focuses on achieving measurable outcomes in value-based care by driving care gap closures and supporting health-related needs.
