Description
GitLab is hiring a Senior Manager, Customer Success Architects to lead a distributed Asia Pacific team of Customer Success Architects and Customer Success Managers. The role focuses on customer adoption, account health, usage and consumption, customer satisfaction, advocacy, and trusted advisor partnerships, while coaching team members, managing staffing and hiring, and collaborating with Sales, Product, Engineering, Professional Services, Renewals, and other stakeholders. The position reports to the Sr Director of Customer Experience, APJ, requires experience leading customer-facing delivery teams, knowledge of software development and DevOps practices, familiarity with cloud or container technologies, and the ability to lead distributed teams. The role is remote, with occasional travel for customer meetings and team events.
