Summary from listing
Sonova is hiring a Senior Manager - Retail Operation to lead retail operational excellence across its retail network. The role focuses on developing and deploying SOPs and tools, establishing execution standards and governance, improving store productivity, managing communication to stores, enhancing customer experience, adapting retail concepts for local markets, and following up on customer feedback and NPS initiatives. The position is based in Shanghai, reports to the Retail Marketing & Retail Excellence Head, and requires at least 10 years of retail operations experience, including experience in a DTC retail chain within a multinational company.
