Description
The Cigna Group is hiring a Senior Manager to lead Customer Service & Operations (CSO) Demand Forecasting & Analytics. The role provides strategy and analytics support across medical, dental, digital, chat, and pharmacy benefit services; leads business analysts and resource planning professionals; maintains and improves call, case, and average handle time forecasts; and develops predictive models, business cases, staffing strategies, and AI-related initiatives. The position is fully remote for candidates in select geographies, with onsite work required three days per week for candidates within 50 miles of Bloomfield, Connecticut; Chattanooga, Tennessee; Denver, Colorado; Scottsdale, Arizona; or St. Louis, Missouri. The anticipated annual salary is 130,900–218,100 USD, with eligibility for an annual bonus plan.
