Description
Upsun is hiring a Senior Manager, Customer Support - Americas to lead up to 15 Support Engineers and oversee regional support operations. The role combines people leadership, workforce planning, service-level management, complex customer escalations, incident response, AI and automation adoption, and cross-functional collaboration with Customer Success, Product, and Engineering. Candidates need at least five years of experience leading technical or customer support teams, along with operational, incident, AI, and stakeholder-management capabilities. The role is remote and focused on hiring in Canada or the United States, with comprehensive healthcare coverage and other benefits.
