Description
Oracle is hiring a Federal Customer Support Operations Manager to lead a growing, high-visibility customer support organization serving Federal customers. The role manages managers and individual contributors, oversees Command Center operations and complex escalations, owns staffing and operational performance, partners with Workforce Management and cross-functional teams, and drives process, knowledge, and continuous improvement initiatives. It requires U.S. citizenship, eligibility for federal access requirements, and support for non-standard hours; Kansas City is the primary preferred location, with possible travel. The hiring range is $98,700 to $209,500 per annum, with possible bonus and equity.
