Description
Amira Learning is seeking a Senior Manager, Support Operations to lead end-to-end frontline support operations, focusing on AI-native enhancements. This role involves continuous improvement of the chatbot, managing the BPO operation, integrating AI tools with existing systems like Salesforce and Zendesk, and driving analytics for continuous improvement. The ideal candidate will treat operational questions as opportunities for data investigation and code-based improvement rather than traditional management approaches.
