Summary from listing
Firstsource Solutions Limited is seeking an experienced Tech Architect to lead enterprise-scale contact center and customer experience technology transformations. The role covers strategic architecture, multi-cloud and application design, integrations and API governance, AI and compliance architectures, CI/CD, deployment programs, vendor management, and scalability and security. Candidates need 10+ years of enterprise software architecture and technology leadership, 6+ years of contact center transformation delivery, 5+ years of cloud architecture, and demonstrated experience leading large-scale technology programs.
