Description
ICF is hiring a Maximo Level 1 Support Specialist to provide Tier 1 support for Bombardier’s Maximo applications. The role handles user requests, logs incidents and service requests, troubleshoots common software, account, hardware, and transaction issues, maintains knowledge and ticket records, escalates complex issues, and delivers customer service. It requires at least two years of Maximo Level 1 support experience, with facilities-management, integration, implementation, and scripting experience preferred. The position is nationwide remote and requires working 7 a.m. to 7 p.m. EDT on Saturday and Sunday.
